Case Studies

Ransomware Recovery for an E-Commerce Billing Platform


An e-commerce billing platform suffered a ransomware attack. Weak customer credentials led to a highly successful, laterally moving attack that was able to successfully encrypt servers in a matter of hours. The attack paralyzed operations and prevented the company’s clients from processing bills and transactions. The company was in a race against the clock.


We assembled a cross-segment team to deploy to the client site immediately. Our experts quickly determined the ransomware to be a new strain of Bitpaymer, FriedEx.


FTI Cybersecurity alongside our Technology and Strategic Communications experts were successful at negotiating with the malicious actor, saving the client hundreds of thousands of dollars and preventing significant customer and revenue loss.