Case Studies

Breach Recovery & Dark Web Research for a Global Online Fashion Retailer


A major online fashion retailer experienced a security breach that affected millions of customers. The cyber attack went undetected, allowing the attackers to move freely through their systems for over two months.


We were hired to identify whether any customer data from the breach was posted on the dark web. Using our proprietary tool, we were able to quickly identify that this information was present on the dark web.


We were able to minimize distribution of the data posted on dark web forums, but regulations required the client to alert those affected of the breach. In response, we setup a call center and provided notification services. Partnering with FTI Consulting’s Strategic Communications team, we helped ensure steps were taken to meet compliance.